Employees – Superior Cleaning

Job Requirements:

Dusting

• Dust all areas outside of kitchens and bathrooms

• Remove reachable (can be reached with ladder and extension pole) cobwebs

• Clean all reachable ceiling fans, light fixtures, sconces, ceiling vents etc.

• Move ALL items except books and dust the items and under

• Empty baskets, trays, item holders etc. clean, line with paper towel and replace items

• Clean all artwork/items hanging on walls except the face of paintings that are not covered by glass

• Clean all furniture top to bottom and polish if required

• Make beds change linens when linens are left out

• Apply lint brush on necessary curtains, furniture etc.

• Empty garbage cans

• On initial cleanings, remove all light covers and wash

• Leave items with a neat and orderly appearance

Trim

• Clean trim in all areas outside of kitchens and bathrooms

• Wash doorways, doors, knobs, casing around windows/locks, chair-rail trim, shadowboxes etc, and floor trim including radiators/heaters

• Clean all outlet covers and light switch faceplates

• Dust all blinds. If large slats, clean slat by slat

• Wipe the tops of all thermostats/similar items on walls unless you cannot do so without changing the setting

• Wash the glass of all doors that lead outside on both the inside and outside unless it is cold/raining

• Leave blinds looking neat, orderly and uniform

Kitchen

• Remove reachable (can be reached with ladder and extension pole) cobwebs

• Clean all ceiling fans, light fixtures, sconces etc. reachable by ladder

• Wash doorways, doors, doorknobs, casing around windows/locks, chair-rail trim, shadowboxes etc., and floor trim including radiators/heaters

• Clean face plates/light switches

• Clean exterior of upper and lower cabinets

• Clean counter tops and back-splash

• Clean inside and out of microwave

• Clean exterior of stove and oven including grates and rings if necessary

• Clean and polish hoods

• Clean open shelves

• Clean exterior of refrigerator, top and sides included

• Clean and dry sink(s), faucets and knobs

• Polish all stainless steel

• Clean exterior of dishwasher/garbage disposal

• Clean exterior and lid of garbage can

• Empty garbage can and clean surrounding area if under a sink

• Wipe down any additional appliances/remove crumbs from toasters/remove used coffee maker cups

• If there are just a few items in the sink, wash them

• Clean all artwork/items hanging on walls except the face of paintings that are not covered by glass

• Empty baskets, trays, item holders etc. clean, line with paper towel and replace items

• On initial cleanings, remove all light covers and wash

• On initial cleanings, take filters out of stove hood and degrease/wash

• Leave items with a neat and orderly appearance. Everything should be uniform, straight and bottles should be facing out in height order.

Bathroom

• Remove reachable (can be reached with ladder and extension pole) cobwebs

• Wash doorways, doors, casing around windows/locks, chair-rail trim, shadowboxes etc, and floor trim including radiators/heaters

• Clean all light fixtures, sconces etc. reachable by ladder

• Clean face plates/light switches

• Clean medicine cabinet exterior

• Clean and dry sink, pedestal, lower cabinet (s) exterior if applicable

• Clean all open shelving/items and clean glass if necessary

• Clean and dry all counter tops

• Clean toilet inside and out, front, back and neck

• Clean shower stall, tub and Jacuzzi inside and out

• Wash all showers and tubs whether they’re used or not

• Clean, close and arrange all toiletries neatly in height order with labels facing out

• Wipe down towel racks and toilet paper holder

• Clean all artwork/items hanging on walls except the face of paintings that are not covered by glass

• On initial cleanings, remove all light covers and exhaust fan covers and wash

• Everything should be left neat and uniform

Vacuum

• Move all items/furniture to vacuum all floors

• Remove all loose debris from floor/throw out any trash

• Remove cushions from sofa, chairs etc. and vacuum entirely

• Thoroughly vacuum all corners and crevices

• Fold rugs in half after vacuuming

• Ensure neat, clean lines are left in carpets and on cloth furniture

Mop

• Thoroughly mop all corners and crevices on all hard floor

• Remove anything that is not a stain or cannot be removed from the floor

• Once the floor is dry, put items back in their original place

General

• Just because you went over it does not mean it is CLEAN. You must make sure what you went over is actually clean by looking carefully and in the case of surfaces, feeling to make sure that everything that can be removed has been removed.

• You must complete the jobs your team leader assigns you at the least

• Everyone should know how to do at least a basic design in paper products

• You must come to work in your uniform shirt or plain white t-shirt, pants and name tag and wear a mask during the work day

Lead team

• Read/understand work order. Ensure any specifics required by a particular customer.

• Communicate with office, driver, clients, house cleaner

• Open client doors/ensure doors locked throughout cleaning and when done

• Delegate jobs to team/explain notes about house while in the car

• Tell team to move more quickly and efficiently when necessary

• Ensure team is following rules/not speaking loudly or acting in an unprofessional manner in homes

• Inspect according to quality control checklist and resolve issues

• Leave everything neat and organized. Bottle labels must be facing out and lined up in size order. Drawers should be closed with nothing hanging out of them. Blinds should all be at the same level and slats should be tilted in the same direction. Magazines and papers etc. should be in one pile and straightened unless it’s on a desk. Throws should be folded and pillows arranged neatly on couches and chairs. Chairs should be pushed in and straight around tables.

• Touch up any minimal streaks on hardware or stray hairs

• Collect and record payment on work orders(check # and amount or cash amount)

• List team members and jobs on quality control checklist back

• Verify all products/equipment are accounted for before locking door

• Text 973-575-3309 with team # and tim when leaving every house

*NEW* Team leaders must start inspecting 30 minutes before the house is scheduled to be finished on the work order regardless of whether or not they’ve finished their job. Finish dusting/trim after inspection if necessary and have the team complete vacuuming and mopping. For initial cleanings, you must start inspecting 1 hour before the scheduled completion time on your work order.

House Cleaning Tech Rules

You may report any violations of these rules by sending a text message to the office cell phone at 973-575-3309, e-mailing the office at info@superiorcleaningnj.com, or filling out an incident report. Verbal reports will not be addressed nor will messages sent to any other phone number than the main number.

You must arrive by 7:15 (inside the office) with your full uniform on (uniform pants, shirt, and name tag). Be quiet while in the office. If you are running late, you must call the office at 973-575-3309 by 7:00.
No personal items are allowed in homes. No cell phones (except the team leader), bags, food, personal music devices, jackets etc. You may bring a clear water bottle inside homes. During initials where the client has given permission, you may bring your food into the home inside the clear bag.
You cannot talk/chat in the homes unless it is specifically related to the job you’re doing. You cannot yell or speak loudly in the homes or in cars.
You may not act in any way that is distracting to the driver in the vehicle. You may ask to open or close windows, turn the radio on or off etc., but you are not permitted to just do it without speaking with the driver. Remember, that person is responsible for the lives of everyone in the vehicle and driving can be very stressful in certain situations.
You must put any garbage you have into a plastic bag to be disposed of. Nothing is to be left behind in the vehicle.
Everyone must stay inside the house until the team leader gives permission to go outside. Only the person organizing buckets or taking out the garbage may go outside before the driver arrives.
You must call out by 6:30 am when you have an emergency by messaging 973-575-3309.
Only 2 unexcused absences are allowed per year. Please be aware that not having a babysitter is not an excused absence.
You must give the office a week’s notice to request a day off. Use a request form. You may need to provide proof of absence.
If you quit, you must message the office. Once you have done that, the office will report to payroll and give you a date to pick up your final pay.
Gossiping/ talking negatively about co-workers during work hours is forbidden.
You must always wear your uniform until you have left the company vehicle to go home.
Your uniform must always be worn properly with pants all the way up, fully covering undergarments and shirt all the way down, not exposing your mid-section in any way.
Smoking, alcohol, and drugs are always prohibited. If your clothing smells like smoke, you will be sent home to change and will not be reimbursed for the work time lost.
Fighting is not allowed among employees. Both employees will incur penalties if this occurs. Please think carefully before you respond to a provocation from another employee.
Personal hygiene is crucial in a cleaning position. Regular personal maintenance such as showering, grooming, and wearing deodorant is mandatory.
Bonnets and similar head coverings that were meant for sleep/showers are not allowed.
In most homes, you will not be allowed to wear your shoes. You must wear slippers or socks inside homes. No bare feet.
Bulky jewelry is not permitted to be worn during work hours. This is to prevent damage and/or loss.
Superior Cleaning requires employees (including members of management) to always do what is legal, ethical, and honest in performing work-related duties and in all work-related activities and contacts.
Employees are not to lie, mislead, or cheat co-workers, clients or customers, Superior Cleaning, or people or firms and organizations with whom we do business. Employees are not to steal property or belongings of Superior Cleaning, co-workers, clients or customers, or people or firms and organizations with whom we do business.
If you witness illegal, unethical, or dishonest actions by another employee, you are to report it to the office at 973-575-3309.
If a manager tells you something needs to be cleaned again, clean it again. Do not tell them you cleaned it. If they are telling you to clean it again, it is because it needs to be cleaned again to be acceptable to the client and Superior Cleaning.

If you break or damage an item in a client’s home, you must notify the manager or office immediately.
You are expected to complete the jobs assigned to you by the team leader on time.

Team Leaders Only

You must inspect every room of the house in accordance with the quality control checklist.
You must text 973-575-3309 every time you leave a house with the house number and time.
On full-day initial cleanings, you must notify newer employees that they can take a break in the middle of the day for a reasonable amount of time (15 to 30 minutes).
Customers are not permitted to give tips due to the problems it has caused in the past, but if they do, it must be recorded on your work order
It is your responsibility to make sure that you have the correct items and everything that you need in your pouch and manager bag.
You must check with the driver to make sure that all items are accounted for before locking the door to a home.
You are required to report all broken or damaged items to the office. If it is an item that was already broken or damaged, take a picture of it and send it to 973-575-3309 with the name of the client, the room the item is in, and indicate if you found it that way. If we damaged or broke the item, send the picture of the item, name of the client, the room the item is in along with who broke or damaged it and call the office at 973-575-3309 immediately after if you do not receive a response. Remember, the information that we need is the name of the client, a clear picture of the broken item, where it is located, whether it is something you noticed or if we broke/damaged it and if it was us, who broke or damaged it. Follow the requirements in the team leader binder.
You must fill out your work order and quality control checklists completely. The payment must be on both the work order AND quality control checklist. For checks, don’t forget the include the check number and amount.